Placing an Order
Q. How do I place an online order?
A. Upon visiting our website, order directly from any product page by selecting the quantity desired and by clicking on the Add to Cart button. When you’ve selected all of your favorite items, you can check-out on our safe and secure server.

Q. What is minimum amount for an online order?
A. There is no minimum.

Q. Can I add items to an existing order?
A. You may not add to an existing order. You must place a separate order.

Q. Will I be charged Sales Tax?
A. Sales tax is applied for the following states (USA only):

AL, AR*, AZ, CA, CO*, CT*, DC*, FL*, GA*, IA, ID, IL, IN*, KS*, KY*, MA*, MD, ME, MI*, MN, MO*, NC*, ND*, NE*, NJ, NM*, NV*, NY*, OH, PA*, RI*, SC*, SD*, TN*, TX*, VA, VT, WA*, WI* and WV*.

States with an asterisk charge tax on shipping in addition to merchandise. State sales tax subject to change.

Canadian taxes will be applied as necessary.

Q. Is your site secure?
A. Yes! Depending on what type of browser you are using you will see one of two things – a little lock in the corner next to our URL, or the HTTPS designating that our site is secure.

Shipping

Q. When will my order ship, and where can I check its status?
A. Orders placed on a weekend will not ship until the next business day. In-stock items that are ordered to be shipped via STANDARD FedEx will generally ship within 24 hours of order placement. NEXT DAY and 2-DAY FedEx shipped orders placed before 11 a.m. PT on business days will generally ship that business day, and orders received after that time will ship the following business day. NEXT DAY and 2-DAY FedEx orders placed on weekends ship the next business day. Orders shipped to U.S. military bases, require special processing that may add several days to the expected shipping date.
If you’ve created a Schylling Account you can always check your order’s status in the My Account section (Select the tab Orders to review past and present online orders).

Once shipped you will find tracking information in your Schylling Account or from the Schylling Shipping Notification you receive in your e-mail, allowing you to track your order online. Please note that orders generally take time to populate online. Just because your order cannot be tracked online does not mean it hasn’t shipped.

Q. How much will it cost to ship my order?
A. Use our shipping table to obtain details on shipping and handling charges. Please remember that the charges outlined on the table apply only to orders shipped STANDARD Shipping within the United States. Shipping and handling charges for orders shipped with EXPEDITED SERVICES are calculated on an individual order details. Schylling is not able to ship to PO Boxes.

Q. Can I cancel my order before it ships?
A. Once you submit your order, you are unable to cancel or change the order. But we do offer returns or exchanges within 30 days of purchase. See the Returns section of the FAQs for more details.

Q. Can I ship to a P.O. Box?
A. We do not accept P.O. Boxes as valid shipping addresses.

Q. Can my order be shipped to a United States military base?
A. Schylling is able to ship to U.S. military bases. However, such orders are shipped via U.S. mail, not FedEx. Shipping and handling charges are based on the dollar amount of the order the same as Standard shipped FedEx orders. Please refer to our shipping table for specific pricing. It is important that consumers shipping orders to U.S. military bases include as much detail as possible as to the specific APO/FPO shipping address involved. Be advised that orders shipped to military bases require special processing and will take longer to both ship and be received.

Q. Does Schylling ship to destinations outside the United States?
A. Schylling only ships to United States, Puerto Rico, and Canada.

Returns
Q. What is the policy on returning Schylling products?
A. It’s important to us that you are 100% satisfied. If you are not satisfied with your recent purchase, simply return it to us within 30 days of purchase in unopened or original condition and we will gladly replace it or issue a full refund. The choice is yours.

To request a Return Authorization Number, call 1-800-541-2929.

*Please note, customers are responsible for shipping costs of returned merchandise.

Q. The product I purchased/received is defective. What do I do?
A. If an item that’s been purchased at Schylling.com arrives damaged or defective, please follow the return policy (see above) and our team will work to get your item replaced.

If you received a defective Schylling product purchased from a local store, please return the product to the store where it was purchased. They will be happy to assist you.

Q. How should I package my return?
A. If possible, please use the original box and packing papers we shipped to you. This helps ensure that the item is not damaged during return shipping. However, if the original package was damaged during shipping, please put the returning item into an appropriate-sized shipping box.

Q. When can I expect my return to be processed?
A. Most returns are processed within 3-5 business days after we receive the return in our warehouse.